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Effective Strategies for Mediators Looking to Hone Their Craft

April 28, 2016 by · Leave a Comment 

The process of construction mediation can be grueling when both parties steer away from a mutual beneficial conclusion. However, this can be resolved with effective techniques in which you, the mediator, approaches the case in a more simplified manner. Below are some tips in which you can improve your strategies and tactics as a mediator in order to achieve a quick and efficient conclusion.

Explaining Mediation

Mediation is a somewhat casual sit-down with both parties involved in a claim. A third-party figure, which is the mediator, then encourages both sides to come up with conclusion that benefits both sides. This gives the claim a chance to work itself out without having to go to court. It also serves a chance for both parties to openly share their perspective on the case. However, because this process is voluntary, any party can opt out at any time without having to legally fulfill anything. This is one of the risks that mediation poses when it comes to construction delay claims.

Enhance Communication

Communication is the biggest factor in mediation. The concept of the claim may be simple and not require explanation. However, it’s still important that you go over all the details in a vivid fashion as it may strike a chord with them. Also, be sure to check your ego before you enter the door. These settlements take time, and your goal shouldn’t be to rush a case. Instead, involve yourself with bilateral discussions and engage in discussions with good faith.

Keep it Good-Natured

As a mediator, you’re in charge of leading the discussions. You also have the benefit of opening their eyes, for a lack of better words. Allow both parties to explain their sides. Understand each position and dig in to understand the issues. Offer input only when it is welcomed by the parties as you don’t want to come off like your forcing tactics on them.

Bio: Lyle Charles, of Lyle Charles Consulting, is a structural steel expert with years of experience. For more information, visit him and his firm online today.

business tips

Customer Loyalty Tips for your Small Business

January 13, 2012 by · Leave a Comment 

An easy way to think of marketing is as the process of getting your customers to climb the loyalty ladder.

As they ascend the ladder, your customers become more loyal and their value to your business increases. They start off as Suspects and your objective should be to eventually turn them into Raving Fans.

On the bottom rung of the ladder are all the people who fall into your target market.

You can reach these people through various forms of promotion such as advertising, flyers, inserts, mail-outs, in-store promotions, etc. They are suspects because they may or may not be interested in the product or service you offer.

Suspects take a step up the ladder and become Prospects when they respond to your promotional material. They do this by phoning for more information, walking into your store or interacting in some other way. They have expressed an interest in your product or service by taking action.

When Prospects buy from you, they become customers and move up to the next rung of the loyalty ladder.

Converting a Prospect into a Customer is the purpose of the sales process. It can involve supplying information, making value added offers, giving discounts and guarantees, providing testimonials, etc.

Getting new customers is expensive – it costs six times as much to get new customers as it does to get existing customers to return. So you need to get your existing customers to come back over and over again. You want your customers to take another step up the ladder and become members.

You turn Customers into Members by giving them very good service and providing incentives for repeat business. Various methods can be used to give customers a sense of belonging, eg, giving customers cards like AA and Foodtown.

When Members become Advocates, they start telling their friends about you and why they should also use your product or service.

You get Members to take that step up the loyalty ladder by going the extra mile for them. You have to under promise and over deliver, ensuring your customers’ experience is beyond their expectations.

You create Raving Fans by delighting your customers — getting close to them and anticipating their needs.

The great thing about raving fans is that they do your marketing for you, saving you substantial costs while enhancing your reputation.

business tips

Could your small business be doing better?

January 13, 2012 by · Leave a Comment 

If you think it could do better, maybe your business is under-performing for one (or more!) of these sneaky reasons.

– Lack of strategic business focus
– Intense competition
– Not enough time in the day
– Lack of profitability
– The team isn’t working well together
– You’re just not having any fun!

These reasons for a business not achieving its potential are very common. And if one or more of them apply to your business, it simply means that your game plan is not working properly.

The Business Building Challenge

Maybe your business game plan doesn’t take all the important issues into account. Like the condition of the ground you are playing on. Or maybe you need to better understand the other teams so that that you can can outwit them. And maybe the tactics you are using are just not appropriate.

What you really need is an innovative, robust and inspiring plan for building your business. And you need to start from the beginning. You need to make business plans that, firstly, lay a solid foundation. And then you have to follow the plan, and build your business from the bottom up.

Business Building Resources on this Website

Read all about a very powerful Business Model for building your business into the success it deserves to be. It show you how to move through the process of creating your Strategic Business Plan, and then put it into action.

From the Your Strategy section, get ideas on Business tactics that could make that elusive difference to your business. Key areas to look at include Marketing, The Internet and Goal Setting.